+254112243400
sales@bakuliblu.com
+254714896672
CONTACT FORM
FAQ Care & Use
Are your ceramics food safe?
Yes. All Bakuli Blu ceramics are made using food-safe clays and glazes. Each piece is fired at high temperatures, making it safe for everyday use with food and drink.
Can Bakuli Blu ceramics go in the dishwasher?
Yes, our ceramics are dishwasher safe. However, to help preserve the finish and longevity of your pieces, we recommend gentle cycles and occasional hand washing, especially for larger or more decorative items.
Are they microwave or oven safe?
Our ceramics are microwave safe and suitable for warming food. We do not recommend placing them in a conventional oven or exposing them to sudden temperature changes, as this may cause cracking over time.
FAQ Ordering & Availability
Do you sell online and in-store?
Yes. Bakuli Blu ceramics are available to purchase online through our website as well as in person at our shop in Gilgil and with our stokists.
Are pieces sold individually or as sets?
Most of our pieces are sold individually, allowing you to mix and match freely. From time to time, we also offer curated sets, which will be clearly marked as such.
Do you restock sold-out items?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
FAQ Delivery & Shipping
Do you ship within Kenya?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Do you ship internationally?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
How long will delivery take?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How can i place a bespoke order
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How are ceramics packaged for delivery?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
FAQ Returns & Breakages
What happens if my item arrives damaged?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Can I return or exchange an item?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
What if my order breaks after delivery?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
FAQ Custom, Wholesale & Gifting
Do you accept custom or made-to-order requests?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Do you offer wholesale pricing?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Can I order in bulk for events or restaurants?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you offer gift cards?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
FAQ Workshops & Visits
Can I visit The Mill in Gilgil?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Do you offer pottery workshops?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Do I need to book in advance?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.